1855 W 2nd Ave Eugene, Oregon

800-953-5499

bcgeartech@backcountrygear.com


Overview

Specialty equipment for mountaineering, hiking, backpacking, skiing, camping, climbing, and backcountry use.

Total Score

4.8 / 5
Excellent
85.0%
Great
10.0%
Average
5.0%
Poor
0.0%
Bad
0.0%

customer US

Non-Verified

Great Product

Great Product, perfect for my son. Quick shipping and good price.

Cynthia US

Non-Verified

Great communication on backordered item...

Great communication for a back ordered online purchase. It was clear on the product information page that the vest I wanted was going to be back ordered. After placing the order, I received multiple emails giving me notice that it was back ordered and an expected date then an update and then the notice that it had been shipped out. It came before I was initially expecting it and I didn’t feel in the dark, so it was a great experience. Got the vest I wanted, in about the same amount of time I would have expected it with no delays, and I love it. And it was on sale and I didn’t see it on sale anywhere else at the same time.

AJ US

Non-Verified

Hesitant, but pleasantly surprised

I rarely trust small companies that don’t have a well-established, trustworthy reputation, but after some sleuthing, and reading too many customer reviews, I decided to try ordering from them. Some of the reviews complained that their back ordered item didn’t come soon enough, so I made sure to check the availability of the product I wanted before ordering. I was pleasantly surprised with how clear their website was with representing their stock, as I was easily able to find and order the something that they had available. Less than a week later, I had the product I order. Though the box was a bit beat up, what I order was in perfect condition, and I am quite pleased with my purchase. I would personally recommend ordering from them, but make sure you know what you’re ordering, and if they have it on-hand before forming assumptions about the company and the product.

Jessica US

Non-Verified

Fast shipping

Fast shipping, great product availability

Tiffany US

Non-Verified

Got a good deal on a vest I wanted with…

Great Service Got a good deal on a vest I wanted with free shipping. Order shipped out and arrived quickly.

Mary US

Non-Verified

Great price and the socks were shipped…

Great price and the socks were shipped very quickly.

Andrew US

Non-Verified

Great service

Great service. My order was delivered earlier than promised and was as I ordered.

anonymous US

Non-Verified

Best price out there

Great product at a very reasonable price. Thanks so much!

Michael US

Non-Verified

Happy Backpacker

Really good prices on premium gear. Picked up an awesome winter Sleeping Bag and then a 38L Pack that I will use in the spring for 25% off plus free shipping - the lowest prices I have seen for those items (and I look around constantly). They really made my winter with the Sleeping Bag. Going to be nice and warm. Will be back.

Sheri US

Non-Verified

Received my merchandise quickly and had…

Received my merchandise quickly and had an awesome interaction with customer service. Great experience.

sara US

Non-Verified

Product was just as expected and…

Product was just as expected and arrived quickly. Great price and no hassle!

Thomas US

Non-Verified

Amazing customer service

I ordered static rope from backcountry.com it came in shorter length than what I ordered. called customer service and they sent out the appropriate length rope immediately. absolutely tremendous customer service love it

DP US

Non-Verified

still waiting for my order to arrive

still waiting for my order to arrive. taking way too long

Matt US

Non-Verified

Fantastic product

Fantastic product, free shipping was way faster than advertised. Will use again.

Adam US

Non-Verified

Very fast easy and efficient

Very fast easy and efficient. great service!

George US

Non-Verified

Extremely fast shipping and had the…

Extremely fast shipping and had the best deal for my sleeping bag. Would highly recommend.

Valued Customer US

Non-Verified

Great selection, Quick shipping

Backcountry Gear had the item I needed as a gift for my son in-law and shipped it promptly. Very satisfied with this transaction and will look to them again in the future!

Brad US

Non-Verified

They were very helpful

They were very helpful. They answered all my emails about my down booties. They also arrived much sooner than I expected and they helped me out by shipping them by US mail. If the booties work out like I hope if will certainly keep them in mind for future purchases. I would like to visit their store if i ever get to Eugene. Thanks again

Lee US

Non-Verified

Great price

Great price, quick delivery. I had to make a return to change size, unfortunately I had to pay return shipping which nullified my sale price.

Robert US

Non-Verified

Good price on product

Good price on product. Shipped quickly exceeding expectations and the product is great.