United States

1-888-473-2800


Overview

When looking for an alternative to companies like Life Alert ® and Philips Lifeline ®, Senior Safety Medical Alert Systems is a great choice! While Life Alert ® can cost between $49 and $89 per month, Senior Safety provides the same service but for a fraction of the cost and with no long-term contract. Look beyond Life Alert ® and Phillips Lifeline ® for more affordable pricing.

Total Score

4.6 / 5
Excellent
85.7%
Great
4.1%
Average
2.0%
Poor
2.0%
Bad
6.1%

Joseph US

Non-Verified

Terrible setup experience

Terrible setup experience. Terrible communication. Said was fixed but not working. Seemed like they did not know what to do to fix problems.

Amy US

Non-Verified

It was a very simple process with…

It was a very simple process with ordering the product. It was delivered fast and we feel safe with our parent being home alone now. Thank you so much for our peace of mind!

Barbara US

Non-Verified

It was very easy ordering and getting…

It was very easy ordering and getting the button Everyone I spoke to wee very professional and nice. I feel a lot safer

Peggy US

Non-Verified

I would give it a 5 for speed of…

I would give it a 5 for speed of delivery and quality of merchandise.

Marvin US

Non-Verified

The Senior Safety system was easy to…

The Senior Safety system was easy to order and activate. Satisfied customer so far. Hopefully our experience with the monitoring service will be met with the same results.

Sally US

Non-Verified

ONE QUESTION

HOW DO i ADD ANOTHER NAME TO NOTIFY IN THE EVENT OF FALLING?

Gary US

Non-Verified

Safety Setup

The unit and bracelet were delivered quickly. The lady who helped us set it up and test both items was helpful and patient.

Debbie US

Non-Verified

This was the best experience I had in…

This was the best experience I had in getting my mom a since of security know help is at her fingertips. Extremely happy with the process. It was so easy. Thank you.

Georgia US

Non-Verified

We love it for my grandma.

We love it for my grandma.

Patricia US

Non-Verified

My Dad is very pleased with his device…

My Dad is very pleased with his device and his children have a relief from him falling down when we are not there.

Becky US

Non-Verified

Thank you

Thank you. Set up was extremely easy.

Joe US

Non-Verified

Return customer very satisfied

Unit arrived in a speedy manner and set up fast. The wrist band did not work and called in to talk to tech support. Got a good response and they shipped out a new one next day air. Arrived and reprogrammed per instruction no problem. Unit is working great now. Friendly people on phone.

Pamela US

Non-Verified

Feeling safer!

Feeling safer! Your service has been extremely helpful, polite, and informative. I feel so much safer having the ability to contact someone if I need to.

Harper US

Non-Verified

second time we have used this product

second time we have used this product. There was no question when we needed this service again. We went right back to this one!

Deborah US

Non-Verified

We received the product and it was just…

We received the product and it was just as we expected and ready to plug in. It has eased our minds so much since my mother-in-law lives alone and now we know that if she falls she can get help right away and we can be there in minutes.

George US

Non-Verified

Great service

Great service

Rebecca US

Non-Verified

My sister and I had a little difficulty…

My sister and I had a little difficulty setting up the system in my Mom’s home. The directions were too simple for us...😊 We called the company and customer service walked us through the setup. We have tested it a couple times so far, and will continue to do so, until Mom is comfortable with everything. The people on the line have been very helpful and patient.

Edward US

Non-Verified

Very good experience

Very good experience, very easy to set up and configured. The staff were very patient and had answers for all the questions, Thanks!!

Donna US

Non-Verified

Package arrived on time

Package arrived on time. Easy setup and person on the phone was very helpful.

Kathy US

Non-Verified

The ordering process was easy

The ordering process was easy. It came within 3-4 days. Easy to set up. When we did the test after setting it up, my mom was relieved to hear someone on the line. He was friendly and reassuring. My mom has a little sense of relief that she’s not completely alone.

Nancy US

Non-Verified

Great service

Great service

Robin US

Non-Verified

Fast shipping

Fast shipping, easy to use and helpful customer service

Elizabeth US

Non-Verified

Awesome

Awesome. I sleep better knowing my mother can push s button and someone is there.

Paul US

Non-Verified

We appreciated the prompt and courteous…

We appreciated the prompt and courteous attention in obtaining the equipment expeditiously. Everything went as describe and without a hitch. Flexibility of company in accommodating our unique situation was instrumental in setting up safety nate we needed.

James US

Non-Verified

Seems to be working fine.

Seems to be working fine.

Diane US

Non-Verified

This is the third relative we have…

This is the third relative we have purchased this product for...we love your company and peace of mind you provide. Very professional staff

sk US

Non-Verified

Excellent customer service

The representative who took my call was very helpful and informative. The equipment didn’t arrive as scheduled for priority mail but I think the delay was due to the USPS.

Robert US

Non-Verified

Easy to do in the middle of this virus

Easy to do in the middle of this virus. Call, provide basic information and it comes in a couple of days via US Mail. Plug in a phone cord and away you go

Thomas US

Non-Verified

Machine did not work and I am waiting…

Machine did not work and I am waiting for a replacement

Harold US

Non-Verified

Excellent customer service over the…

Excellent customer service over the phone. Product was here in three days and easily set up and activated with phone support. My mom now wears her necklace daily as a piece of every day jewelry wear.

Mary US

Non-Verified

The first unit was not the proper one…

The first unit was not the proper one for our phone connection. We explained it to customer service in detail. The second unit was programmed properly, but the plug in wire was frayed. Once i repaired it, it connected, but the unit would not allow communication on the speaker. We are on the third unit now. I did not give the lowest rating since customer service is working to make it right.

Elaine US

Non-Verified

The equipment failed shortly after I…

The equipment failed shortly after I got it. I am very disappointed.

Bill US

Non-Verified

Reasonable price

Reasonable price. Helpful staff. Easy to set up.

Marie US

Non-Verified

Love this company

It is the first time I get this service. Since the moment I called I was treated with professionalism, caring and the representative answers all my questions. Once I got the product they explain and helped me with the test and guided my mom to how to use it and what to expect. A true peace of mind. Highly recommended.

William US

Non-Verified

Just got it and only tested on my set…

Just got it and only tested on my set up, seems to work just fine

Katherine US

Non-Verified

Customer support is excellent

Customer support is excellent! I set up my parents system so quickly. It was so easy. Gives me a greater sense of security knowing my parents can get help immediately when needed.

Beverly US

Non-Verified

so far everything was great

so far everything was great

Renee US

Non-Verified

Reliability At A Great Price

The sales procedure was very professional. I could tell they were not working on commission because there were no high pressure sales like some of the other businesses I looked into. They were able to answer all of my questions. And the price was half of what some of the other companies were. The equipment arrived one day later in very good condition. The connection and test procedure were very easy to follow. I have a lot of peace of mind now that I know the equipment is in place and working if my dad needs assistance.

Timothy US

Non-Verified

They have been very helpful and…

They have been very helpful and informative with any questions I had. Very simple to set up. So far very pleased with my experience...

Rita US

Non-Verified

Great customer service

Great customer service

Priscilla US

Non-Verified

safety first

I was very easy to set up, feel better since I got it, now I can take my shower and. know if something goes wrong I can push my button

Judy US

Non-Verified

Great customer service!

Initial set up was a breeze due to the excellent customer service!

Linda US

Non-Verified

Just purchased this for my elderly mom

Just purchased this for my elderly mom. Received within 3 days from ordering. Very easy setup and checking system. Someone called within 1 minute each time we checked We chose necklace and it is very lightweight

COLLEEN US

Non-Verified

Senior Safety has my back

Senior Safety has my back. Service was excellent, very professional and knowledgeable about their product. I forgot to order the lock. When I called to order it the gentleman told me he would get in touch with Customer Service and have them call me. Within an hour CS called me and advised me it would be on its way today. I should receive it 2/3, tomorrow. NO questions asked.

Christina US

Non-Verified

Awesome to work with....simple and easy!

Awesome to work with....simple and easy!

Cathy US

Non-Verified

Fast and courtesy people

Fast and courtesy people. Very helpful. One suggestion is that I would offer longer cords for phone and electrical on base unit. Unable to put where I want it due to restrictions on cord link! But would recommend them.

Eric US

Non-Verified

Not senior friendly; not reliable.

After looking at available options, ordered this system for my mother after the loss of my father. During the test call with my mother, the system failed to connect with the call center. The system then tied up the phone line rendering the phone inoperable, until I disconnected the system from the phone and reset the power. When I finally did reach someone in the call center to discuss the issue, they were dismissive and kept “talking over” me...refused to listen. Will be packing it up and returning it...I have zero confidence that this will meet my mother’s needs.

Laura US

Non-Verified

We felt that everything went so…

We felt that everything went so smoothly- both ordering & installing. Glad to have the peace of mind for our Mother’s safety.

customer US

Non-Verified

Excellent customer service.

Excellent customer service.