30 Waterchase Dr Rocky Hill, CT United States

866-762-3094


Overview

Namco Pools is the Northeast’s largest retailer of above ground swimming pools, spas and patio furniture. As the new NAMCO Pools LLC we are striving to be the trusted name in Pools as Namco was since 1962. With sixteen stores across New York, Connecticut, New Hampshire, Massachusetts and Maine, we’re the largest retailer of above ground pools, spas and patio furniture in the Northeastern United States. Our pool experts specialize in providing professional service, helpful advice, and superior products all at an affordable price.

Total Score

4.1 / 5
Excellent
70.0%
Great
6.7%
Average
3.3%
Poor
0.0%
Bad
20.0%

Jill US

Non-Verified

Still have not received the pool yet

Still have not received the pool yet! Kind of hard to review when we have no pool!

Sonia US

Non-Verified

Great

Overall great process

Jennifer US

Non-Verified

The reps on the floor were very…

The reps on the floor were very knowledgeable and helpful. They went out of their way to find the pieces I wanted. When 2 pieces (out of 8) had an issue, they replaced them with no problems or flaming hoops. I plan to buy all my pool, hot tub or patio needs from Namco from now on!!

Tr US

Non-Verified

Tried to change order emailed called no…

Tried to change order emailed called no answer terrible customer service. Stop blaming covid

Jeff US

Non-Verified

After 7 weeks of them not answering…

After 7 weeks of them not answering phones, I filed complaints and got a refund. Well kind of, they said they would issue the refund, but nothing appeared on my card, so I filed a credit card dispute to avoid more finance charges.

FS US

Non-Verified

Good experience with Customer Service…

Good experience with Customer Service and website order.

Joseph US

Non-Verified

They always have what I want and their…

They always have what I want and their prices are pretty good too!

Scott US

Non-Verified

Everything in stock and guys were very…

Everything in stock and guys were very helpful with finding what I needed. They even helped me carry everything out to my car while respecting social distancing. Great experience in a difficult time.

Nicole US

Non-Verified

Great service from knowledgeable staff.

Great service from knowledgeable staff.

Shawn US

Non-Verified

Namco Hanover MA

Namco Hanover MA, was great to work with. Mike was the store manager, he helped set up install and always answered my stupid questions. I recommend namco to everyone interested in installing a pool.

Elaine US

Non-Verified

Unfortunately I live in Nova Scotia and…

Unfortunately I live in Nova Scotia and you do not ship to my location. I DO however, visit your Salem store when I visit and usually buy needed items for my pool. This business of COVID has definitely put a wrench on our planned visit for this year. We are staying home and staying safe.

Stephen US

Non-Verified

pool delivered much later than told

pool delivered much later than told. unwrapped pallet and filter box wide open not stapled. 2 part bags ripped open. have no jdea whats missing. called store to replace pump box, attleboro dont have any? but has a part bag for me. now have to drive there again to replace bag. went there last week as instructed by mgr to retrieve items that would not be included in shipping, and again they dont have any bonding lugs for the install. not a good experience and too much of my time wasted!! a new pump should have been dellivered to me with in two days.

Joe US

Non-Verified

Good service in trying times

Good service in trying times. Diane at your Colonie store was very helpful.

Thomas US

Non-Verified

Purchased a patio dining set a month…

Purchased a patio dining set a month ago. Little to no correspondence since, unless I initiated it. My credit card was charged the day I purchased it, yet I still do not have it. When I called two weeks ago, I was tolde it would be here last week. No call yet. There was also questions about what I actually ordered. You guys can do much better

James US

Non-Verified

Great experience!!!

Great experience!!!

Mike US

Non-Verified

Great service.

Great service.

Mary US

Non-Verified

Good experience

Sales person who worked with us was very friendly and knowledgeable. She worked With what we were looking for & answered any and all questions that we may have had.It would have been nice if there had been any deals going on, especially with what we are all going through...

Kathleen US

Non-Verified

Went there a few tines last year

Went there a few tines last year. Not a single employee car over to ask if we needed help. Won’t go back

Tim US

Non-Verified

They are very nice and helpful

They are very nice and helpful

Mark US

Non-Verified

Very happy with the pool

Very happy with the pool, salesperson and service.

Maria US

Non-Verified

I loved Ed over at the Springfield…

I loved Ed over at the Springfield branch he went above and beyond to explain everything to me and made sure I was well informed in which pool to pick.

Michael US

Non-Verified

Well first of all I’m not Michael!

Well first of all I’m not Michael!

Kristen US

Non-Verified

Always friendly and available to help

Always friendly and available to help. Decent prices too !

Michelle US

Non-Verified

Robert at Southington Namco was great

Robert at Southington Namco was great. Very knowledgeable and extremely helpful. I had an issue with my pool set up and Stacy and he made it right. He tested my water and gave me full instruction and made sure I had whAt I needed . Greatly appreciated.

sara US

Non-Verified

Very satisfied customer

Very satisfied customer

Nick US

Non-Verified

Your staff is always very helpful and…

Your staff is always very helpful and knowledgeable

customer US

Non-Verified

Nice place fore outdoor furniture

Nice place fore outdoor furniture

Donna US

Non-Verified

great for my dogs.

My 2 dogs, one small (15lbs ) and the other a puppy at (35lbs) both love the pool.

Steve US

Non-Verified

Great service !!!

Great service !!!

Keith US

Non-Verified

Pool filter

Very helpful and knowledgeable about the product